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Institutional Arrangements
A guide to strengthening the enabling environment for faecal sludge management

A guide to strengthening the enabling environment for faecal sludge management

Year of publication:
2017
This Guide presents an introduction to conceptualising and strengthening the enabling environment for faecal sludge management (FSM) services in low-income urban areas. It is based on WSUP’s experience working with Bill & Melinda Gates Foundation to develop market-based solutions for on-site sanitation services in the cities of Dhaka and Chittagong (Bangladesh), Kisumu (Kenya) and Lusaka (Zambia).

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Planning Monitoring and Review
Citizen Report Card Learning Toolkit

Citizen Report Card Learning Toolkit

Year of publication:
2006
This self-learning online course is provides basic knowledge and skills to implement Citizen Report Cards (CRCs). A CRC is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. The target audience includes officers of local governments, civil society organizations, development agencies, and consortiums.

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