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Capacity Development
Water Integrity Management (IM) Toolbox

Water Integrity Management (IM) Toolbox

Year of publication:
2014
The IM toolbox is a systematic, bottom-up approach to identify and address the integrity risks in the day-to-day operations and management of a water sector organization. Water sector organizations can use the approach to optimize their business models and reduce the risks that are affecting their performance on the long term.

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Capacity Development
Citizen Report Card Learning Toolkit

Citizen Report Card Learning Toolkit

Year of publication:
2006
This self-learning online course is provides basic knowledge and skills to implement Citizen Report Cards (CRCs). A CRC is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. The target audience includes officers of local governments, civil society organizations, development agencies, and consortiums.

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